Refund Policy

At Crushn, we care deeply about your experience—from the first click to the last gummy in the bottle. While we hope you love everything you order, we understand that sometimes things don’t work out. This policy outlines exactly how we handle refunds, returns, and damaged product claims.

Our 30-Day Satisfaction Promise

We offer a 30-day satisfaction guarantee on all orders placed through www.crushn.com. If you're not satisfied with your purchase for any reason, you may request a refund within 30 days of the delivery date—no need to send the product back unless we specifically request it.

Our goal is to make things right without making you jump through hoops.

What Qualifies for a Refund?

We honor refund requests under the following conditions:

You tried the product and weren’t satisfied (taste, experience, results).
Your item arrived damaged, opened, or compromised in any way.
You received the wrong product.
You are within 30 days of the delivery date (per tracking confirmation).
Your order was placed directly on www.crushn.com (third-party retailer purchases must be handled through the original seller).

What Does Not Qualify?

To keep things fair and sustainable, we do not offer refunds or exchanges for:

Orders returned or refunded past the 30-day window.
Items purchased from unauthorized resellers or third-party websites.
Repeated refund requests from the same customer without valid explanation.
Missing orders due to incorrect or incomplete shipping addresses provided at checkout.
Returns on sale, promotional, or final sale items unless damaged or defective.

How to Request a Refund

If you'd like to request a refund, please email us at support@crushn.com with the following details:

Full Name
Order Number
Reason for Refund
Photo Evidence (only required for damaged or incorrect orders)
Any additional context you’d like to share

Our team typically responds within 1–2 business days and will let you know the next steps. In most cases, we won’t ask you to return the product, but we do appreciate your honest feedback—it helps us improve!

Refund Timeline

Once your refund is approved:

Refunds will be issued to your original form of payment.
Please allow 5–7 business days for the refund to reflect on your account, depending on your bank or credit card issuer.
You will receive a confirmation email once the refund has been processed on our end.

Damaged or Missing Items

If your order arrived damaged or you’re missing an item, please email us at support@crushn.com within 7 days of delivery. Be sure to include photos of the packaging and product so we can send a replacement or refund as needed.

Need More Help?

We’re a family-run company that believes in honest products and even better customer care. If you have any questions about our policy or need assistance with your order, reach out anytime at support@crushn.com. We’re always happy to help.